Executive Team & Key Staff
Explore our Services & Solutions:
Order Processing
Climate Controlled Warehousing & Distribution
Color Digital Printing
Kit Assembly & Distribution
Database Management Specialists
Web Development
Integrated Shipping
Additional Services & Benefits
Short and Long-Term Storage
Small Parcel Fulfillment & Distribution
Subscription Box Fulfillment
Employee Welcome Kit Assembly & Distribution
Personalization Specialists
Trade Show and Conference Event Logistics
Bilingual Staff
John Ware, President
John Ware has been a cornerstone of International Fulfillment Corporation (IFC) since 1967, when he joined as the company’s first employee under its two founding partners. Over the decades, John has played a pivotal role in shaping IFC into the trusted and established organization it is today.
With more than 50 years of leadership experience, John has guided the company through steady and thoughtful growth, always emphasizing quality, integrity, and long-term client relationships. His leadership philosophy centers on maintaining the highest standards while growing in a way that preserves the personalized service IFC is known for.
John’s deep industry knowledge and unwavering commitment to excellence have not only built a strong foundation for the company’s continued success, but have also shaped the culture of the organization. His high standards and values have been instilled throughout the team, contributing to an environment of loyalty and dedication—reflected in the many employees who have been with IFC for more than 25 years.
John holds a Bachelor of Science degree from the College of Education at the University of Maryland, College Park.
Melissa Groves, Chief Administrative Officer
Melissa joined IFC in 2001 where she immediately became a driving force behind the company’s operations. With a strong foundation in business administration and decades of experience, Melissa plays a central role in shaping the structure, efficiency, and overall success of the organization.
In her role, Melissa leads the administrative and operational functions of the company, ensuring that internal processes run seamlessly and that projects are executed with precision. She works closely with leadership to support strategic initiatives, guide day-to-day operations, and maintain the high standards that IFC is known for.
Melissa is highly respected by both her colleagues and IFC’s clients for her professionalism, responsiveness, and unwavering commitment to excellence. Her ability to manage complex responsibilities while fostering strong relationships makes her an invaluable part of the organization’s continued growth and success.
Prior to joining IFC, Melissa oversaw the administrative operations of eight retail sales outlets in the Washington, DC area, further strengthening her expertise in managing multi-faceted business environments.
Erik Berndt, Director of Warehouse Operations
Erik J. Berndt has been a key member of the IFC team since 1999. After earning his undergraduate degree in Finance and Accounting from the University of Maryland, College Park, he advanced into a management role in 2001 and has played an important role in the company’s operations ever since.
With over 25 years experience in warehouse operations and third-party logistics (3PL), Erik has built a wealth of knowledge and contacts across all levels of the fulfillment industry. Whether your project includes time sensitive trade show and customs critical freight, or requires navigating the complex web of international customs clearance, Erik is able to guide clients through the process of finding cost effective and on-time solutions. His leadership plays a key role in upholding the level of service and attention to detail that IFC clients value and trust.
As Director of Warehouse Operations, Erik oversees the flow of materials and daily production across IFC’s warehouse and fulfillment operations. He is responsible for managing workflow across the production floor, coordinating inbound and outbound logistics, and ensuring inventory is accurately tracked and efficiently handled. His hands-on approach helps maintain smooth operations from receiving through final distribution.
Erik works closely with clients to understand their specific needs, timelines, and expectations, helping to ensure that each project is executed smoothly and successfully. He partners with both clients and internal teams to align production schedules, provide practical solutions, and maintain clear communication throughout the fulfillment process.
Eric Coles, Information Technology Director
Eric Coles has been a key member of the IFC team since 2001. He brings extensive experience in information systems and a deep understanding of client needs, playing a central role in the development and delivery of IFC’s technology solutions.
As Information Technology Director, Eric leads the design, development, and ongoing management of IFC’s in-house software systems. He develops customized client portals and applications tailored to each client’s specific requirements, ensuring seamless integration with fulfillment and inventory processes. Specializing in database management, Eric also brings strong expertise in Shopify integrations, further enhancing IFC’s ability to support clients with robust, scalable e-commerce and data-driven solutions.
Eric works closely with clients and internal teams to understand operational goals and translate them into practical, efficient technology solutions. His ability to create flexible, user-friendly systems allows IFC to provide a high level of customization and responsiveness that sets the company apart.
Prior to joining IFC, Eric worked as a computer programmer and database administrator at NRB Industries. He holds a Bachelor of Science degree in Information Systems from the University of Maryland, College Park.
Cindy Vivar, Marketing Coordinator & Client Relations
Cindy Vivar joined the IFC team in 2021 as a part-time team member while completing her studies at the University of Maryland, College Park. After earning her Bachelor of Science degrees in Supply Chain Management and Marketing in 2025, she transitioned into a full-time role in 2026.
Starting in the warehouse, Cindy gained hands-on experience in fulfillment operations, giving her a strong foundation in logistics and day-to-day production. This early experience, combined with her academic background, allows her to approach her work with a well-rounded understanding of both operations and client needs.
In her role as Marketing Coordinator & Client Relations, Cindy supports marketing initiatives while working closely with clients to ensure a smooth and positive experience. She is highly detail-oriented, exceptionally organized, and brings a creative eye to both marketing and client engagement.
Cindy continues to grow her expertise in supply chain management and intermodal transportation, bringing energy, curiosity, and a strong desire to learn to everything she does. Her initiative and fresh perspective make her a valued and growing member of the IFC team.